When you need to return a product to us, you need to follow our return procedure to make sure your return is handled promptly and efficiently. Obtain an Return Merchandise Authorization number for your item and send the product to the address we will provide along with your RMA#. After the product is received at our facility we will review its condition and approve your return. Depending on the terms of sale and your request we wil either issue you a refund or send a replacement product.